Hostel Agent Logo

هوستل ، وكيلك الذكي لخدمة عملاءك

Hostely, your smart agent for serving your guests

Elevate Your Hospitality Business with AI Agents

One platform for your channels

Boost Bookings by driving guests to book directly and keep 100% revenue.

Unified Control Hub to manage all accommodation units, channels, and AI agents from one dashboard.

Professional Presence with a stunning website that accepts payments and drives conversions.

WhatsApp
WhatsApp Agent
24/7 AI chatbot for customer support
Instagram
Instagram Agent
AI agent for Instagram DMs & engagement
TikTok
TikTok Agent
Automated responses on TikTok
Facebook
Facebook Agent
Facebook Messenger support automation
Live Chat Support
Real-time chat on your website
24/7 AI Agent
Professional Website
Beautiful, branded booking website with payment support
Booking Website
Smart Booking Engine
Intelligent booking automation
Booking System
Sync All Calendars
Integrate with popular booking platforms & calendars
Calendar Integration

Trusted by leading real estate and hospitality companies that manage more than +1000 businesses

Client 1Client 2Client 3Client 4Client 5Client 6Client 7Client 8Client 9Client 10Client 11Client 12Client 13Client 14Client 15Client 16

Stop paying OTA commissions

How much are OTAs really costing you?

Booking.com, Airbnb and Expedia take 15–25% of every booking. See what that adds up to — money you could keep with direct bookings.

SAR 60,000
SAR 5KSAR 500K
15%
5%25%
You hand to OTAs
SAR 108,000

per year · SAR 9,000 per month

Hostel Agent turns guests into commission-free direct bookings — so you keep more of every reservation.

Estimate only, for illustration. Actual savings depend on your channel mix and direct-booking rate.

The Complete Toolkit

Everything Your Hospitality Business Needs

24/7 AI Agents

Omnichannel Support

WhatsApp
Instagram
Facebook
TikTok
Live Chat

24/7 Booking & Support

Availability & Pricing

Smart Reminders

Personalized Communication

Professional Booking Website

Enable clients to check availability, get prices, book and pay directly through chat and your branded website - without third-party commissions

  • Professional website or integrate your current website
  • Real time availability look up and price check
  • Supporting multiple payment methods
    Apple PayVisaMastercardMadaTamaraTabby
  • Guest profile login to track previous bookings
  • Coupons system

Omnichannel Inbox

Manage all guest conversations from one inbox

  • Real-time messaging with all your guests
  • Instant notifications on new guest messages
  • Complete guest booking history and preferences
  • Team notes and remarks for better coordination
  • Mobile-friendly interface for team members on the go

Property Management System (PMS)

Run your entire property from one cloud PMS — reservations, room inventory, rates, guests, and finances in a single dashboard

  • Interactive reservation calendar with complete booking details
  • Create, modify, and cancel bookings in seconds
  • Room/unit and rate-plan management with live availability control
  • Dynamic pricing with seasonal rates and discounts
  • Guest profiles and stay history with import/export
  • Folios, balances, and payment tracking per booking
  • Analytics and performance reports for insights

WhatsApp Message Campaigns

Send your marketing messages to reach thousands of guests and increase your loyal returning customers

  • Interactive messages with rich media - images, videos, and multimedia
  • Direct booking links for seamless conversions
  • Target your loyal guests or upload custom contact lists
  • Verified by MetaMeta and optimized by Hostel Agent

Smart Confirmation & Notification System

Delight your guests with instant booking confirmations while keeping your team instantly informed with real-time updates across all channels

  • Automated WhatsApp and email confirmations for every booking and status change
  • Real-time notifications in your dashboard, mobile app, and email for all booking updates
  • Route every guest request and order straight to the team member on duty
  • Automatic escalation phone calls so an urgent request is never missed

Loyalty, Coupons & Reviews

Reward repeat guests, run coupon campaigns, and collect reviews that build trust and drive direct bookings

  • Points-based loyalty program — guests earn and redeem rewards on every direct booking
  • Loyalty tiers — Silver, Gold, and VIP levels with escalating perks
  • Advanced coupon engine — percentage or fixed discounts with usage limits and expiry dates
  • Collect, monitor, and respond to guest reviews
  • Automatically request reviews from guests after checkout

Mobile App for iOS & Android

Manage bookings, tasks, and guest chats from your pocket with real-time push notifications. Live on the App Store and Google Play

  • Manage bookings and calendar on the go
  • Instant push notifications for everything
  • Team tasks for housekeeping and front desk
  • Secure Google and Apple Sign-In
  • Works offline — keep working with no connection and sync automatically when back online

Channel Manager & OTA Sync

Sync availability, rates, and restrictions across Booking.com, Airbnb, Expedia and 100+ OTAs in real time - with zero double bookings

  • Real-time two-way sync with 100+ OTAs
  • Bookings flow straight into your unified calendar
  • Per-channel rate and restriction control
  • Double-booking protection across every channel

QR Room Service

Guests scan a QR code in their room to request housekeeping and room service — and order from your food & beverage menus too — with every request routed instantly to the right department

  • In-room QR code — guests scan to order or request housekeeping in seconds
  • Digital food & beverage menus with photos, pricing, modifiers, and combos
  • Maintenance requests sent straight to the maintenance team
  • Every request routed automatically to the right department — kitchen, housekeeping, maintenance, or front desk
  • Live order status from request to delivery

Housekeeping & Operations

Auto-assign cleaning, track linen and inventory, manage maintenance, and stay ahead of every SLA from one operations hub

  • Smart auto-dispatch by zone, shift, and workload
  • Live room status board in real time
  • Inventory, linen, and purchase order control
  • SLA escalation - even automated phone calls

Front Desk & Shift Management

Secure shift handovers, cash control, manager-approval gates, and wake-up reminders for accountable reception operations

  • Shift sessions with structured handover notes
  • Cash and payment tracking per shift
  • Manager PIN gate on sensitive actions
  • Wake-up calls and guest reminders

ZATCA E-Invoicing & VAT Compliance

Issue ZATCA Phase-2 e-invoices, price quotations, and receipts automatically — fully VAT-compliant and built into your booking workflow

  • ZATCA Phase-2 e-invoices with QR codes
  • VAT-compliant price quotations and receipts
  • Auto-generated invoices on every booking and payment
  • Receipts, price quotations, and invoices in your brand identity

Role-Based Team Management

Empower your team with unlimited member access and assign role-specific permissions across reception, housekeeping, F&B, maintenance, marketing, and operations

  • Add unlimited team members with custom roles
  • Reception team booking management and guest communication
  • Housekeeping team with auto-assigned cleaning tasks and live room status
  • Food & beverage and kitchen team with the room-service order queue
  • Maintenance team with assigned work orders and SLA tracking
  • Marketing team with campaign tools and analytics
  • Operations staff monitoring occupancy and performance

Ads Conversion & Comment Engagement

Maximize your ad performance by connecting Meta and TikTok leads with Conversion API, and turn post comments into customer conversations

  • Meta and TikTok Conversion API integration for optimized ad targeting
  • Auto-send personalized DMs to post commenters for instant engagement
  • Real-time comment data to identify high-value leads
  • Engage publicly or privately to build customer relationships

Ready to Start?

Discover how our AI agents can transform your business

Start Your Free Trial Now...!!!

Request Your Demo

Step 1 of 3

Our Advantage

Why Choose Hostel Agent?

We're more than just a software provider; we're your partner in growth, offering a specialized, all-in-one solution that sets you up for success.

Unified & Simple

Get your AI chatbot, booking website, and dashboard all in one platform.

Industry-Specific Expertise

Our AI is trained on thousands of hospitality conversations, leading to higher conversion rates.

Boost Direct Revenue

Our system drives commission-free bookings and helps you keep more earnings.

Updates From Our Blog

Latest Insights & Tips

Stay updated with industry trends and expert advice for your hospitality business

5 Ways AI is Revolutionizing Guest Service in the Hospitality Industry
AI Solutions

Mar 16, 2025

5 Ways AI is Revolutionizing Guest Service in the Hospitality Industry

Discover how artificial intelligence can provide 24/7 support, personalize guest interactions, and free up your staff to focus on high-value tasks. We dive into real-world examples from hotels and chalets.

Read More
How a Dedicated Booking Website Boosts Your SEO and Direct Revenue
Marketing

August 22, 2025

How a Dedicated Booking Website Boosts Your SEO and Direct Revenue

Tired of paying high commissions to booking platforms? Learn how a dedicated website, integrated with your management system, not only gives you an independent sales channel but also dramatically improves your search engine ranking.

Read More
The Power of a Unified Dashboard for Managing Multiple Locations
Operations

September 05, 2025

The Power of a Unified Dashboard for Managing Multiple Locations

Managing multiple accommodation locations can be chaotic. A unified dashboard brings all your bookings, communications, and analytics into one place, enabling efficient, data-driven decisions.

Read More
From Likes to your reception desk: Mastering Social Media for Your Hotel
Marketing

September 18, 2025

From Likes to your reception desk: Mastering Social Media for Your Hotel

Your guests are on Instagram and WhatsApp. Learn how to turn social engagement into direct bookings by deploying AI agents that can answer questions, show rooms, and take payments right in the chat.

Read More
Stop Paying High Commissions: The Financial Case for Direct Bookings
Strategy

October 02, 2025

Stop Paying High Commissions: The Financial Case for Direct Bookings

Online Travel Agencies (OTAs) can take up to 25% of your revenue. We break down the numbers and show how investing in a direct booking strategy with tools like Hostel Agent offers a massive return on investment.

Read More

See More Tips

Start Transforming Your Business Today

Don't miss out - discover how our solutions can boost your revenue and enhance your customer experience. Get your free demo today

Frequently Asked Questions

Questions & Answers

Have questions? We have answers. If you can't find what you're looking for, feel free to contact us.

Hostel Agent is an all-in-one platform for hospitality businesses. We provide an AI-powered agent to handle guest communications and bookings on channels like WhatsApp and Instagram, a professional booking website, and a unified dashboard to manage everything.

Our AI agents can be deployed on WhatsApp, Instagram, Facebook Messenger, and as a live chat widget on your website. This allows you to meet your customers on their preferred platforms.

Yes! Our 'Pro' plan allows you to connect your own custom domain (e.g., www.yourhotel.com) to the high-converting website we build for you, strengthening your brand identity.

Not at all. Our onboarding process is designed to be simple and quick. We guide you through the setup, and our team is always available to help. You can be up and running in a very short time.

Our pricing is based on the number of monthly conversations your AI agent handles and the features you need. We have a free plan to get you started, and our paid plans scale with your business. You can choose a subscription period that suits you, with discounts for longer commitments.

No, you don't. The platform is designed to be user-friendly and intuitive. You can manage your AI, bookings, and website content from our dashboard without writing a single line of code.